Enhancing the Quality of Services and Reputation Level in Technical Engineering Higher Education

被引:1
|
作者
Dumitriu, Dan [1 ]
机构
[1] Univ Politehn Bucuresti, Fac Entrepreneurship Business Engn & Management, Splaiul Independentei 313,Sect 6, Bucharest, Romania
来源
TEM JOURNAL-TECHNOLOGY EDUCATION MANAGEMENT INFORMATICS | 2018年 / 7卷 / 02期
关键词
quality of service; QFD; labour market; technical engineering; higher education;
D O I
10.18421/TEM72-20
中图分类号
TP [自动化技术、计算机技术];
学科分类号
0812 ;
摘要
Providing true quality services, better adapted to market requests in technical engineering higher education, poses a series of challenges for all Romanian and European universities. To overcome these issues, the first mandatory step is to conduct a thorough market research in order to identify the needs and the expectations of the stakeholders involved in the educational processes. Both former and present students and also companies, active on the labour market who will finally "buy" the qualified work force trained by each technical university, should be taken into account in gathering and processing the required data. For this to be accomplished, the Quality Function Deployment (QFD) method has been adapted and applied in conducting a research that will constitute the first step in helping a technical university to identify the main issues that require improvements or immediate change, in order to be able to fulfil the present and future labour market requests and increase its reputation level at the same time.
引用
收藏
页码:381 / 390
页数:10
相关论文
共 50 条
  • [41] Overview of IT solutions for career services and quality assurance at higher education
    Gjorgjevska, Emilija
    Tonkovikj, Petar
    Gusev, Marjan
    2016 39TH INTERNATIONAL CONVENTION ON INFORMATION AND COMMUNICATION TECHNOLOGY, ELECTRONICS AND MICROELECTRONICS (MIPRO), 2016, : 871 - 876
  • [42] Students' Perception on The Quality of Higher Education Services, A Comparative Study
    Manea, Natalia
    Stanciu, Radu D.
    Nita, Monica
    SUSTAINABLE ECONOMIC GROWTH, EDUCATION EXCELLENCE, AND INNOVATION MANAGEMENT THROUGH VISION 2020, VOLS I-VII, 2017, : 3067 - 3072
  • [43] The quest in delivering quality IT services: The case of a higher education institution
    Sliep, Chelma
    Marnewick, Carl
    EDUCATION AND INFORMATION TECHNOLOGIES, 2020, 25 (06) : 4817 - 4844
  • [44] THE QUALITY OF EDUCATIONAL SERVICES IN HIGHER EDUCATION - ASSURANCE, MANAGEMENT OR EXCELLENCE?
    Sarbu, Roxana
    Ilie, Anca Gabriela
    Enache, Antonia Cristiana
    Dumitriu, Dan
    AMFITEATRU ECONOMIC, 2009, 11 (26) : 383 - 392
  • [45] Dynamics of quality services as perceived by students of higher education in Pakistan
    Arif, Seema
    PROCEEDINGS OF THE 2007 CONFERENCE ON SYSTEMS SCIENCE, MANAGEMENT SCIENCE AND SYSTEM DYNAMICS: SUSTAINABLE DEVELOPMENT AND COMPLEX SYSTEMS, VOLS 1-10, 2007, : 35 - 44
  • [46] Enhancing engineering education
    不详
    MATERIALS WORLD, 2009, 17 (12) : 18 - 18
  • [47] Proximity, Strategic Groups and Reputation: An Exploratory Study of Reputation in Higher Education
    Finch D.
    Hillenbrand C.
    Rubin H.
    Corporate Reputation Review, 2015, 18 (3) : 174 - 194
  • [48] Enhancing the quality of engineering education by utilising student feedback Quality and the engineering student experience: an institutional approach
    Nair, Chenicheri Sid
    Patil, Arun
    Mertova, Patricie
    EUROPEAN JOURNAL OF ENGINEERING EDUCATION, 2011, 36 (01) : 3 - 12
  • [49] Stimulating the quality of engineering education in state higher education professional schools in Poland
    Mitkowski, SA
    Pudlowski, ZJ
    2ND GLOBAL CONGRESS ON ENGINEERING EDUCATION, CONGRESS PROCEEDINGS, 2000, : 357 - 361
  • [50] THE QUALITY ASSESSMENT PROCESS - A STUDY CASE FOR HIGHER EDUCATION IN ENGINEERING
    Cojocaru, Dorian
    Tanasie, Razvan Tudor
    10TH INTERNATIONAL CONFERENCE OF EDUCATION, RESEARCH AND INNOVATION (ICERI2017), 2017, : 1302 - 1310