The Adult Student and Course Satisfaction: What Matters Most?

被引：0

作者：

Howell, George F. ^{[1
]}

Buck, Jeffrey M. ^{[2
]}

机构：

[1] Indiana Wesleyan Univ, Sch Business & Leadership, 1900 West 50th St, Marion, IN 46953 USA

[2] Anderson Univ, Falls Sch Business, Anderson, IN 46012 USA

来源：

INNOVATIVE HIGHER EDUCATION | 2012年 / 37卷 / 03期

关键词：

Student satisfaction; Services marketing; Adult education;

D O I：

10.1007/s10755-011-9201-0

中图分类号：

G40 [教育学];

学科分类号：

040101 ; 120403 ;

摘要：

Student satisfaction with a course is important because it can contribute to student retention, and it can also be used as one way to assess faculty effectiveness. This investigative work suggests that course satisfaction among non-traditional, adult students seeking business degrees is positively influenced by giving attention to four specific service-based factors. Based on feedback from 1,725 such students and 214 instructors at five institutions of higher education, a service-based model of course satisfaction is proposed. This model focuses on four manageable variables that are observed as influencing adult students' satisfaction with a business course: relevancy of subjectmatter, faculty subject-matter competency, faculty classroom management, and student workload.

引用

页码：215 / 226

页数：12

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