Knowledge creation and management networks: agents and processes

The purpose of this article is to define the functions and roles of key actors and processes involved in the knowledge creation and management network from a virtual platform. The research process has mainly involved the implementation of 5 KCM networks from a virtual platform focused in the debate; together with a self-diagnostic questionnaire, in-depth interviews, seminars with experts, 1 field journal and the literature review. The results focus on the functions and roles of actors and processes and some proposals are suggested to improve the efficiency.