THE EFFECTS OF TECHNOLOGICAL SELF-EFFICACY AND JOB FOCUS ON JOB-PERFORMANCE, ATTITUDES, AND WITHDRAWAL BEHAVIORS

We examined the impact of self-efficacy (the belief in one's ability to successfully perform a task) on the performance and attitudes of telecommunications field service technicians whose jobs had undergone a major technological change. Two hundred five technicians responded to a survey measuring technological self-efficacy (TSE) and job attitudes, behaviors, and performance. TSE was positively correlated with satisfaction, commitment, and work quality and quantity and was negatively correlated with absenteeism and tardiness, Job focus and TSE interacted to predict withdrawal behaviors.