PATIENT SATISFACTION WITH AMBULATORY CARE - DIFFERENCES BY EDUCATIONAL STATUS IN GORLITZ

Whereas in East Germany pa ent satisfaction has been the subject of scientific research already for some years, there are hardly any comparable studies from West Germany. But today, based on the present discussion on quality assurance, interest in patient satisfaction increases in West Germany, too. Studies dealing with socioeconomic differences in patient satisfaction (most studies are from the USA and Great Britain, none from Germany) show very inconsistent results. The data for the present study are taken from a survey that has been conducted 1986/1987 in an East German town. The analyses indicate that satisfaction is greatest among those patients with the longest school education.