Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009

被引：3

作者：

Barry, Eithne ^{[1
]}

Bedoya, Jaclyn Kelli ^{[1
]}

Groom, Carolyn ^{[2
]}

Patterson, Laurence ^{[3
]}

机构：

[1] Edinburgh Napier Univ, Learning Informat Serv Team, Edinburgh, Midlothian, Scotland

[2] Carnegie Coll, Edinburgh, Midlothian, Scotland

[3] Edinburgh Napier Univ, Edinburgh, Midlothian, Scotland

来源：

LIBRARY REVIEW | 2010年 / 59卷 / 01期

关键词：

Academic libraries; Virtual works; Communication technologies; United Kingdom;

D O I：

10.1108/00242531011014673

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose - The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service. Design/methodology/approach - The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project. Findings - Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service. Originality/value - This is the first survey of its kind among UK academic libraries.

引用

页码：40 / 55

页数：16

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