Virtual reference in UK academic libraries: The virtual enquiry project 2008-2009

被引：3
|
作者：
Barry, Eithne [1 ]
Bedoya, Jaclyn Kelli [1 ]
Groom, Carolyn [2 ]
Patterson, Laurence [3 ]
机构：
[1] Edinburgh Napier Univ, Learning Informat Serv Team, Edinburgh, Midlothian, Scotland
[2] Carnegie Coll, Edinburgh, Midlothian, Scotland
[3] Edinburgh Napier Univ, Edinburgh, Midlothian, Scotland
来源：
LIBRARY REVIEW | 2010年 / 59卷 / 01期
关键词：
Academic libraries; Virtual works; Communication technologies; United Kingdom;
D O I：
10.1108/00242531011014673
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
Purpose - The purpose of this paper is to present a snapshot of virtual reference services (the use of instant messaging or chat for enquiries) in UK academic libraries, and provide information about software for libraries considering providing a virtual reference service. Design/methodology/approach - The paper summarises the results of a 2008 UK-wide survey of academic libraries and gives a brief overview and comparison matrix of top virtual reference software products as tested by the Virtual Enquiry Project. Findings - Virtual reference services are not widespread in UK academic libraries. However, current service providers are planning to continue or expand services and a majority of academic libraries surveyed are considering starting a service. Originality/value - This is the first survey of its kind among UK academic libraries.
引用
收藏
页码：40 / 55
页数：16
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