Multi-Agent Architecture for Implementation of ITIL Processes: Case of Incident Management Process

被引：0

作者：

Sekhara, Youssef ^{[1
]}

Medromi, Hicham ^{[1
]}

Sayouti, Adil ^{[1
]}

机构：

[1] Hassan II Univ Ain Chock, ENSEM, LISER, EAS, Casablanca, Morocco

来源：

INTERNATIONAL JOURNAL OF ADVANCED COMPUTER SCIENCE AND APPLICATIONS | 2014年 / 5卷 / 08期

关键词：

ITIL; Process; Multi-agent system; Incident; Management Process;

D O I：

暂无

中图分类号：

TP301 [理论、方法];

学科分类号：

081202 ;

摘要：

ITIL (Information Technology Infrastructure Library) is the most widely accepted approach to IT service management in the world. Upon the adoption of ITIL processes, organizations face many challenges that can lead to increased complexity. In this paper we use the advantages of agent technology to make implementation and use of ITIL processes more efficient, starting by the incident management process.

引用

页码：81 / 85

页数：5

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