An overview of M-government services in Saudi Arabia

Twenty-first century has witnessed a phenomenal interest and increase in E-government provision in the developed countries. Recently, many developing countries are trying to provide E-government facilities to their citizens. With the proliferation of internet, the concept of mobile government (M-government) is making headlines. These concepts are now included in the internet of things. M-government (or its sequel E-government) benefit the citizens and the government by minimizing cost, enhancing services, increasing efficiency and effectiveness, and saving operational and service delivery time. M-government archives the objective appropriate strategy that achieves the objective of providing seamless services at any time anywhere subject to the availability of internet. The Saudi Arabia government has stipulated M-government as one the priority for all government agencies. This research aims to provide an overview of the extent and success M-government in Saudi Arabia. In particular our study focuses on factors which influence adoption of M-government service by citizens. © 2020, Bharati Vidyapeeth's Institute of Computer Applications and Management.