The influence of probabilistic volcanic hazard map properties on hazard communication

Probabilistic volcanic hazard analysis is becoming an increasingly popular component of volcanic risk reduction strategies worldwide. While probabilistic hazard analyses offer many advantages for decision-making, displaying the statistical results of these analyses on a map presents new hazard communication challenges. Probabilistic information is complex, difficult to interpret, and associated with uncertainties. Conveying such complicated data on a static map image without careful consideration of user perspectives or context, may result in contrasting interpretations, misunderstandings, or aversion to using the map. Here, we present the results of interviews and surveys conducted with organisational stakeholders and scientists in New Zealand which explored how probabilistic volcanic hazard map properties influence map interpretation, understanding, and preference. Our results suggest that data classification, colour scheme, content, and key expression play important roles in how users engage with and interpret probabilistic volcanic hazard maps. Data classification was found to influence the participants' perceived uncertainty and data reading accuracy, with isarithmic style maps reducing uncertainty and increasing accuracy best. Colour scheme had a strong influence on the type of hazard messages interpreted, with a red-yellow scheme conveying the message of a hazard distribution (high to low), and a red-yellow-blue scheme conveying the message of hazard state (present or absent) and/or risk. Multiple types ofmap content were found to be useful, and hazard curves were viewed as valuable supplements. The concept of "confidence" was more easily interpreted than upper and lower percentiles when expressing uncertainty on the hazard curves. Numerical and verbal expression in the key also had an influence on interpretation, with a combination of both a percent (e.g., 25%) and a natural frequency (e.g., 1 in 4) "probability" being the most inclusive and widely-understood expression. The importance of these map property choices was underscored by a high portion of participants preferring to receive maps in unalterable formats, such as PDF. This study illustrates how engaging with users in a bottom-up approach can complement and enhance top-down approaches to volcanic hazard mapping through a collaborative and integrative design process which may help to prevent miscommunications in a future crisis when maps are likely to be drafted and disseminated rapidly. © 2015 Thompson et al.