The analysis of smart governance scenarios of the urban culture in multicultural cities based on two concepts of “cultural intelligence” and “smart governance”

As a new approach to city management and the most important axis of the smart city, smart governance covers providing desirable citizen services through smart infrastructures. Smart management of the modern cities with high number of cultural diversities and differences wouldn’t happen except through focusing on the important concepts and infrastructures as a necessary factor. In this context, cultural intelligence is one of the most important skills we can apply in multicultural situations. Acquiring this skill, urban managers understand various cultural components quickly and correctly and behave appropriately in all situations. Therefore, this research aims to recognize the effects of cultural intelligence and smart governance in multicultural cities and, finally, provide appropriate scenarios for the smart management of urban culture. In this regards, the indexes and main variables of the research were identified by the Delphi method through a questionnaire; then, the data were analyzed using the Micmac software and scenario building based on the Schwartz method. The results show that in the first scenario, smart governance and management of urban culture are not realized; in the second scenario, this is somehow realized; and eventually in the third scenario, smart governance and management of urban culture is achieved appropriately.