Implementation of resilient production systems by production control

Companies are faced with the task of responding to turbulent changes in customer demand in a flexible and timely manner. To meet the recent requirements, an adequate configuration of production systems in terms of an increasing agility of several elements of a production system or the entire system is imperative. In contrast, organizationally robust processes, which are aimed at avoidance or reduction of any kind of dissipation, are increasingly in the focus of operational actors. This includes the creation of standards for the information and material flow processes. Furthermore, the concept of resilience combines both agility and robustness and represents the ability of a system to cope with change effectively. This paper illustrates the relevance of production planning and control as regards the implementation of resilience in an organizational context. Against this backdrop, a functional map of the interactions of the individual tasks enables a systematic analysis of potentials as well as causes of dissipation. Moreover, socio-technical aspects in terms of the identification of hierarchically structured roles within production planning and control are considered. (C) 2014 Elsevier B.V.