Mobile banking services continuous usage - Case study of Finland

被引：23

作者：

Shaikh, Aijaz A. ^{[1
]}

Karjaluoto, Heikki ^{[1
]}

机构：

[1] Univ Jyvaskyla, Jyvaskyla, Finland

来源：

PROCEEDINGS OF THE 49TH ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS 2016) | 2016年

关键词：

WORD-OF-MOUTH; INFORMATION-SYSTEMS CONTINUANCE; SELF-IMAGE CONGRUENCE; PERCEIVED VALUE; ADOPTION; TECHNOLOGY; INTERNET; INTENTION; ACCEPTANCE; TRUST;

D O I：

10.1109/HICSS.2016.189

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

Finland is at the forefront of using new information systems, such as mobile banking (m-banking). The present study develops and tests a model of continuous usage intentions toward m-banking services for a sample of 273 Finnish m banking users. Results confirm the hypothesized direct relationships between self-congruence and perceived value, perceived risk and perceived value, perceived value and continuous usage, and continuous usage and word of mouth. The frequency of usage of m-banking services and experience moderate the relationship between perceived value and continuous usage. We discuss the theoretical and managerial implications of the study results and present recommendations for future research.

引用

页码：1497 / 1506

页数：10

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