Standard developed for outsourced providers of customer service

被引：0
|
作者：
不详
机构：
来源：
QUALITY PROGRESS | 1998年 / 31卷 / 02期
关键词：
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
引用
收藏
页码：20 / 20
页数：1
相关论文
共 50 条
  • [21] Benchmarks to Compare Cloud Service Providers for Seamless Customer Migration
    Ravindran, Kaliappa
    Adiththan, Arun
    Iannelli, Michael
    2016 8TH INTERNATIONAL CONFERENCE ON COMMUNICATION SYSTEMS AND NETWORKS (COMSNETS), 2016,
  • [22] A three-component model of customer commitment to service providers
    Harvir S. Bansal
    P. Gregory Irving
    Shirley F. Taylor
    Journal of the Academy of Marketing Science, 2004, 32 : 234 - 250
  • [23] Necessary and sufficient antecedents of customer loyalty to logistics service providers
    Vlachos, Ilias
    JOURNAL OF BUSINESS & INDUSTRIAL MARKETING, 2021, 36 (05) : 729 - 748
  • [24] Customer equipment configuration manager for managed network service providers
    Hori, Kenji
    Yoshihara, Kiyohito
    Horiuchi, Hiroki
    2007 10TH IFIP/IEEE INTERNATIONAL SYMPOSIUM ON INTEGRATED NETWORK MANAGEMENT (IM 2009), VOLS 1 AND 2, 2007, : 516 - +
  • [25] Enterprises and service providers: Winning with managed customer interaction services
    Hemmerich, R
    Thronson, R
    ALCATEL TELECOMMUNICATIONS REVIEW, 2006, (01): : 62 - 66
  • [26] CUSTOMER CONTROL OF NETWORK MANAGEMENT FROM THE SERVICE PROVIDERS PERSPECTIVE
    YOSHIDA, M
    KOBAYASHI, M
    YAMAGUCHI, H
    IEEE COMMUNICATIONS MAGAZINE, 1990, 28 (03) : 35 - 40
  • [27] Proactive improvement of logistics service providers as driver of customer loyalty
    Wallenburg, Carl Marcus
    Lukassen, Peter
    EUROPEAN JOURNAL OF MARKETING, 2011, 45 (03) : 438 - 454
  • [28] Customer responses to service providers' touch: A meta-analysis
    Saleh, Amin
    Zmich, Louis J.
    Babin, Barry J.
    Darrat, Aadel A.
    JOURNAL OF BUSINESS RESEARCH, 2023, 166
  • [29] Customer Knowledge Management Application in Malaysian Mobile Service Providers
    Sulaiman, S.
    Ariffin, M. K. A.
    Esmaeilian, G. R.
    Faghihi, K.
    Baharudin, B. T. H. T.
    CEIS 2011, 2011, 15
  • [30] A three-component model of customer commitment to service providers
    Bansal, HS
    Irving, PG
    Taylor, SF
    JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2004, 32 (03) : 234 - 250
12345