Framework for performance engineering of workflows: A blood bank case study

An integrated approach to performance analysis in terms of throughput and response time to satisfy customer requirements is particularly important for workflow systems where human and computerised processes are intertwined. A basic framework for performance engineering is proposed, which bridges the gap between the design of computerised information systems and of organisations in which they are embedded, The framework is based on the Structure and Performance specification method (SP), and is illustrated through the presentation of a blood bank information system.