Fundamental reusables for enterprise deployment - A radical look at Customer Service

被引:0
|
作者
Hornstein, RS
Hei, DJ
CuretonSnead, IE
机构
来源
WESCON - 96, CONFERENCE PROCEEDINGS | 1996年
关键词
D O I
10.1109/WESCON.1996.553959
中图分类号
TM [电工技术]; TN [电子技术、通信技术];
学科分类号
0808 ; 0809 ;
摘要
引用
收藏
页码:22 / 27
页数:2
相关论文
共 50 条
  • [21] A distributed-object-based enterprise network customer service management system
    Zhu, Shu-Ren
    Hu, Ning-Jing
    Huang, Dong-Quan
    Zhang, Min
    Peng, Ni
    Journal of Natural Science of Hunan Normal University, 2005, 28 (04): : 32 - 36
  • [22] The Research of The Property Service Enterprise's Innovation Based on the Customer Relationship Management Theory
    Feng, Li
    PROCEEDINGS OF 8TH INTERNATIONAL CONFERENCE ON INTELLIGENT COMPUTATION TECHNOLOGY AND AUTOMATION (ICICTA 2015), 2015, : 1022 - 1024
  • [23] AGILITY IN CUSTOMER SERVICE USING CLOUD BASED CRM SYSTEMS AND ENTERPRISE COLLABORATION TOOLS
    Kolasinska-Morawska, Katarzyna
    Sulkowski, Lukasz
    Morawski, Pawel
    ECONOMIC AND SOCIAL DEVELOPMENT, 2017, : 72 - 81
  • [24] Developing Information Technology Policies for Enterprise Resource Planning to Improve Customer Orientation and Service
    Sarno, Riyanarto
    Herdiyanti, Anisah
    INTERNATIONAL JOURNAL OF COMPUTER SCIENCE AND NETWORK SECURITY, 2010, 10 (05): : 82 - 94
  • [25] Semantics-Enhanced Online Intellectual Capital Mining Service for Enterprise Customer Centers
    Li, Juan
    Zaman, Nazia
    Rayes, Ammar
    Custodio, Ernesto
    IEEE TRANSACTIONS ON SERVICES COMPUTING, 2017, 10 (03) : 436 - 447
  • [26] THE DEPLOYMENT OF CHATBOT TO IMPROVE CUSTOMER SERVICE IN HIGHER EDUCATION INSTITUTIONS DURING COVID-19
    Goncalves, Gustavo Silva
    Sant'ana Ribeiro, Thiago de Luca
    Valladares Teixeira, Jose Eduardo
    Costa, Benny Kramer
    INTERNATIONAL JOURNAL OF INNOVATION, 2022, 10 (01): : 178 - 203
  • [27] Service Deployment Strategy for Customer Experience and Cost Optimization under Hybrid Network Computing Environment
    Wang, Ning
    Wang, Huiqing
    Wang, Xiaoting
    KSII TRANSACTIONS ON INTERNET AND INFORMATION SYSTEMS, 2023, 17 (11): : 3030 - 3049
  • [28] Applying fuzzy quality function deployment to identify service management requirements for customer quality needs
    Gin-Shuh Liang
    Quality & Quantity, 2010, 44 : 47 - 57
  • [29] Mapping the customer centric weather index insurance service design using quality function deployment
    Singh, Pankaj
    Agrawal, Gaurav
    TQM JOURNAL, 2022, 34 (06): : 1800 - 1822
  • [30] Emerging Technologies, Military Operations, and National Security: Fundamental Drivers for Development and Deployment of Radical Technologies
    Allenby, Brad
    2011 IEEE INTERNATIONAL SYMPOSIUM ON SUSTAINABLE SYSTEMS AND TECHNOLOGY (ISSST), 2011,