Establishment of Processes in Information Technology Services-Oriented Organizations

被引：0
|
作者：
Jezreel, Mejia [1 ]
Maximino, Luna [2 ]
Mirna, Munoz [1 ]
机构：
[1] Ctr Invest Matemat CIMAT AC, Unidad Zacatecas, Av Univ 222, Zacatecas 98068, Zacs, Mexico
[2] Univ Autonoma Zacatecas, Zacatecas 98000, Mexico
来源：
PROCEEDINGS OF THE 2013 8TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI 2013) | 2013年
关键词：
Calidad; procesos de servicios; tecnologia de informacion;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
As part of the markets globalization, competitiveness has become one of the key variables to be considered by the organizations. Become more competitive usually allows better dividends for organizations. To achieve this, it is necessary to improve the quality of the offered services. In response to this, the processes development has become a required practice in organizations seeking to efficiently manage available resources in order to offer its customers better services. This paper shows a method for establishing service processes in Information Technology Services-Oriented Organizations. Besides, a case study is presented.
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页数：7
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