Analysis and Documentation of Knowledge-Intensive Processes

被引：0
|
作者：
Scheithauer, Gregor [1 ]
Hellmann, Sven [1 ]
机构：
[1] Opitz Consulting GmbH, D-81677 Munich, Germany
来源：
BUSINESS PROCESS MANAGEMENT WORKSHOPS (BPM) | 2013年 / 132卷
关键词：
Adaptive Case Management (ACM); Business Process Management (BPM); Knowledge Management;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Business Process Management is a prevailing topic that addresses value-added activities in a company. Processes are modeled, realized, executed, and continuously improved. While this approach proves itself appropriate for routine work, it is not applicable for knowledge-intensive processes. Adaptive Case Management (ACM) defines this as knowledge work that is not or is rarely repeated, unable to be foreseen, occurs spontaneously, and depends on context. This paper pinpoints the differences between routine and knowledge work, and introduces ACM as a concept.
引用
收藏
页码：3 / 11
页数：9
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