Feel Free, Be Yourself: Authentic Leadership, Emotional Expression, and Employee Authenticity

被引:27
|
作者
Yagil, Dana [1 ]
Medler-Liraz, Hana [2 ]
机构
[1] Univ Haifa, Dept Human Serv, IL-31905 Haifa, Israel
[2] Acad Coll Tel Aviv Yaffo, Sch Management & Econ, Tel Aviv, Israel
关键词
authentic leadership; authentic followership; emotional expression; customer services; INFLUENCE BEHAVIOR; INFLUENCE TACTICS; MODERATING ROLE; SELF-ESTEEM; OUTCOMES; LABOR; PERFORMANCE; SERVICE; IMPACT; MODEL;
D O I
10.1177/1548051813483833
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
Authenticity is a relational construct, but research to date has largely overlooked the relationship between authentic leadership and follower authenticity. In our first study, comprising 162 leader-follower dyads, we examined the conditions that enhance followers' authenticity in regard to the leader. We found that deviations from prototypical leader emotions (e.g., shame) reinforce the relationship between authentic leadership and employees' unbiased self-presentation. Contrary to predictions, no such effect was found for followers' ingratiation. Our second study examined the generalization of the effect of authentic leadership to the service context, in which authentic self-expression is inhibited by organizational display rules. This diary study of 380 service employees' emotional experiences and authenticity in service encounters found that authentic leadership reinforced the relationship of employees' positive emotions with authentic self-expression.
引用
收藏
页码:59 / 70
页数:12
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