AN ANALYSIS OF EMOTIONAL AND CULTURAL INTELLIGENCE RELATIONSHIP ON ORGANIZATIONAL CITIZENSHIP BEHAVIORS AMONG EMPLOYEES OF IRANIAN TOURISM ORGANIZATIONS

This study aims to assess the relationship between Organizational Citizenship Behavior (OCB) with the intermediation role of the emotional intelligence (EI) and cultural intelligence (CQ) among the employees of the Tourism and Heritage Organization. This research is a practical study and descriptive correlational research. The statistical population includes all 340 employees of the Tourism and Heritage Organization in both the expertise and service employees' sections. The instruments for data collection were EI questionnaire, CQ and organizational behavior questionnaire. The results illustrated that changes in the level of emotional and CQ lead to change the OCB and it has positive progress (increasingly), which the coefficients of Spearman and Kendall's tests and are the reason for this relationship. On the other hand, findings suggest that changes in the level of EI trigger change in CQ rank and have positive progress (increasingly). The results of hypothesis tests indicate that the changes in the emotional and CQ levels affect the OCB. (C) 2019 INT TRANS J ENG MANAG SCI TECH.