An Initial Framework for Interactive Health Portals; Using Actor Network Theory

被引：0
|
作者：
Foroutani, Saman [1 ]
Iahad, Noorminshah A. [1 ]
Rahman, Azizah Abdul [1 ]
机构：
[1] Univ Technol Malaysia, Fac Comp, Johor Baharu, Malaysia
来源：
2013 INTERNATIONAL CONFERENCE ON RESEARCH AND INNOVATION IN INFORMATION SYSTEMS (ICRIIS) | 2013年
关键词：
Interactive health portal; e-service qualirt; Actor Network Theory; Attraction; Trust; Loyalty; E-SERVICE QUALITY; CUSTOMER SATISFACTION; USABILITY; LOYALTY; TRUST;
D O I：
暂无
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Today, the interaction between patients and Interactive Health Portals (IHPs) is one of the hot topics of e-health domains. Online health care providers try to improve the quality of their online services to increase patients' attraction, trust and loyalty. Dimensions of e-service quality (e-SQ) in Interactive Health Portals (IHPs) are usually deployed in a heterogonous network where both human and non-human actors are equally important. Prior research on patients' attraction, trust and loyalty indicates that dimensions of e-SQ are merely technical. However, due to socio-technical reasons, social aspects of these dimensions are inevitable. Therefore, this research is aimed at evaluating the relevancy of Actor Network Theory in the e-SQ context, and accordingly proposing a new theoretical framework for IHPs.
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页码：475 / 480
页数：6
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