Defining effective service level agreements for network operation and maintenance

被引：7
|
作者：
Hartley, KL
机构：
[1] Technical Support Services Team, Lucent Technologies, Columbus, OH
来源：
BELL LABS TECHNICAL JOURNAL | 2005年 / 9卷 / 04期
关键词：
D O I：
10.1002/bltj.20067
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Service level agreements (SLAs) facilitate the business partnership between the customer and the service provider and have long been an integral part of the information technology (IT) service business. With the recent advancement of network operations and maintenance (O&M) services, SLAs are being identified to support the delivery of these services. This letter describes the importance of defining attainable, affordable, and measurable SLAs that focus resources on the customer's primary business. (C) 2005 Lucent Technologies Inc.
引用
收藏
页码：139 / 143
页数：5
相关论文
共 50 条
  • [21] Service level agreements: An ontological approach
    Green, Les
    2006 ICEC: Eighth International Conference on Electronic Commerce, Proceedings: THE NEW E-COMMERCE: INNOVATIONS FOR CONQUERING CURRENT BARRIERS, OBSTACLES AND LIMITATIONS TO CONDUCTING SUCCESSFUL BUSINESS ON THE INTERNET, 2006, : 185 - 194
  • [22] Hierarchical aggregation of Service Level Agreements
    Haq, Irfan Ul
    Huqqani, Altaf Ahmad
    Schikuta, Erich
    DATA & KNOWLEDGE ENGINEERING, 2011, 70 (05) : 435 - 447
  • [23] Evaluation of hospital service level agreements
    Berbee, Rieneke G.
    Gemmel, Paul
    Droesbeke, Brenda
    Casteleyn, Hugo
    Vandaele, Darline
    INTERNATIONAL JOURNAL OF HEALTH CARE QUALITY ASSURANCE, 2009, 22 (05) : 483 - +
  • [24] Service level agreements on IP networks
    Verma, DC
    PROCEEDINGS OF THE IEEE, 2004, 92 (09) : 1382 - 1388
  • [25] On the monitoring of contractual service level agreements
    Molina-Jimenez, C
    Shrivastava, S
    Crowcroft, J
    Gevros, P
    FIRST IEEE INTERNATIONAL WORKSHOP ON ELECTRONIC CONTRACTING, PROCEEDINGS, 2004, : 1 - 8
  • [26] With service level agreements, less is more
    Karten, N
    INFORMATION SYSTEMS MANAGEMENT, 2004, 21 (04) : 43 - 44
  • [27] Accounting Interoperability and Service Level Agreements
    Rey, Pablo
    Lopez, Javier
    Fernandez, Carlos
    IBERGRID: 2ND IBERIAN GRID INFRASTRUCTURE CONFERENCE PROCEEDINGS, 2008, : 407 - 418
  • [28] On service level agreements for IP networks
    Martin, J
    Nilsson, A
    IEEE INFOCOM 2002: THE CONFERENCE ON COMPUTER COMMUNICATIONS, VOLS 1-3, PROCEEDINGS, 2002, : 855 - 863
  • [29] Workflow composition of service level agreements
    Blake, M. Brian
    Cummings, David J.
    2007 IEEE INTERNATIONAL CONFERENCE ON SERVICES COMPUTING, PROCEEDINGS, 2007, : 138 - +
  • [30] Service Level Agreements for Cloud Infrastructures
    Garg, Shruti
    Misra, Anuranjan
    PROCEEDINGS OF THE 2019 6TH INTERNATIONAL CONFERENCE ON COMPUTING FOR SUSTAINABLE GLOBAL DEVELOPMENT (INDIACOM), 2019, : 276 - 279
12345