Defining effective service level agreements for network operation and maintenance

被引：7
|
作者：
Hartley, KL
机构：
[1] Technical Support Services Team, Lucent Technologies, Columbus, OH
来源：
BELL LABS TECHNICAL JOURNAL | 2005年 / 9卷 / 04期
关键词：
D O I：
10.1002/bltj.20067
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Service level agreements (SLAs) facilitate the business partnership between the customer and the service provider and have long been an integral part of the information technology (IT) service business. With the recent advancement of network operations and maintenance (O&M) services, SLAs are being identified to support the delivery of these services. This letter describes the importance of defining attainable, affordable, and measurable SLAs that focus resources on the customer's primary business. (C) 2005 Lucent Technologies Inc.
引用
收藏
页码：139 / 143
页数：5
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