Empowerment in the service industry: An empirical study in Taiwan

被引：14

作者：

Lin, CYY ^{[1
]}

机构：

[1] Natl Chengchi Univ, Dept Business Adm, Taipei, Taiwan

来源：

JOURNAL OF PSYCHOLOGY | 2002年 / 136卷 / 05期

关键词：

empirical study; empowerment; service industry; Taiwan;

D O I：

10.1080/00223980209605549

中图分类号：

B84 [心理学];

学科分类号：

04 ; 0402 ;

摘要：

Employee empowerment is an essential managerial means that can be used to obtain competitive advantages from human resources in the new, millennium. A comprehensive understanding of the essence of empowerment is crucial to facilitate its effective implementation. In this article, the author proposes a 4-dimensional empowerment model in an organizational setting and a matrix that incorporates the 4 dimensions and the 7S (R. H. Waterman, T. J. Peters, & J. R. Phillips, 1980) organizational factors. In addition; this study represents an empirical examination of the effects of personal and company characteristics on empowerment. The implications of the research results are discussed.

引用

页码：533 / 554

页数：22

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