The effect of green hotel practices on service quality: The Gen Z perspective

被引：0
|
作者：
Lemy, D. M. [1 ]
机构：
[1] Pelita Harapan Sch Hospitality & Tourism, Tangerang, Indonesia
来源：
HERITAGE, CULTURE AND SOCIETY: RESEARCH AGENDA AND BEST PRACTICES IN THE HOSPITALITY AND TOURISM INDUSTRY | 2016年
关键词：
green hotel; green practices; Gen Z; service quality;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
The purpose of this study is to describe the Gen Z perception towards the effect of green hotel practices on service quality. To attain the goal, a purposive judgment sampling was used. Twenty students from the hospitality management program have been selected as the participants of a Focus Group Discussions (FGD). The result of the study showed favorable findings towards the green hotel practices from the students who could be the potential future customer group or as the potential future employees group. This result may motivate the hotel industry to communicate more intensively their green hotel concept implementation to their stakeholders.
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页码：9 / 13
页数：5
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