Measurement of Quality of Experience of Video-on-Demand Services: A Survey

Video-on-demand streaming services have gained popularity over the past few years. An increase in the speed of the access networks has also led to a larger number of users watching videos online. Online video streaming traffic is estimated to further increase from the current value of 57% to 69% by 2017, Cisco, 2014. In order to retain the existing users and attract new users, service providers attempt to satisfy the user's expectations and provide a satisfactory viewing experience. The first step toward providing a satisfactory service is to be able to quantify the users' perception of the current service level. Quality of experience (QoE) is a quality metric that provides a holistic measure of the users' perception of the quality. In this survey, we first present a tutorial overview of the popular video streaming techniques deployed for stored videos, followed by identifying various metrics that could be used to quantify the QoE for video streaming services; finally, we present a comprehensive survey of the literature on various tools and measurement methodologies that have been proposed to measure or predict the QoE of online video streaming services.