AN INTEGRATED MODEL FOR BUSINESS PROCESS RE-ENGINEERING

被引：0

作者：

Lee, Ya-Ching ^{[1
]}

Chu, Pin-Yu ^{[1
]}

Tseng, Hsien-Lee ^{[1
]}

机构：

[1] Natl Sun Yat Sen Univ, Inst Commun Management, Kaohsiung 80424, Taiwan

来源：

PROCEEDINGS OF THE 2ND INTERNATIONAL CONFERENCE ON ADVANCED COMPUTER THEORY AND ENGINEERING (ICACTE 2009), VOLS 1 AND 2 | 2009年

关键词：

Information and communication technology; business process re-engineering; dynamic environment; dynamic capabilities; balanced scorecard approach; DYNAMIC CAPABILITIES; COMPETITIVE ADVANTAGE; BALANCED SCORECARD; PERFORMANCE; INFORMATION; ENVIRONMENT; PERCEPTIONS; RESOURCES; FRAMEWORK; USAGE;

D O I：

暂无

中图分类号：

TP31 [计算机软件];

学科分类号：

081202 ; 0835 ;

摘要：

This study investigates the impacts of information and communications technology adoption on business process reengineering and the associated performance from a dynamic resource-based perspective. The framework is tested using survey data from a sample of 436 chief information officers or senior information system managers. ICT technologies facilitate firms to optimize business processes. Moreover, business process re-engineering has significant positive impacts on internal process performance, and then internal process performance has significant impacts on organizational learning and growth and customer satisfaction correspondingly.

引用

页码：1759 / 1766

页数：8

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