Going soft on quality? Process management in the Scottish software industry

被引:3
|
作者
Beirne, M
Panteli, A
Ramsay, H
机构
[1] UNIV GLASGOW,DEPT MANAGEMENT STUDIES,GLASGOW G12 8LF,LANARK,SCOTLAND
[2] UNIV STRATHCLYDE,DEPT HUMAN RESOURCE MANAGEMENT,GLASGOW,LANARK,SCOTLAND
基金
英国经济与社会研究理事会;
关键词
process management; human factors; software sociology;
D O I
10.1023/A:1018564019365
中图分类号
TP31 [计算机软件];
学科分类号
081202 ; 0835 ;
摘要
Despite their proliferation within the industry, quality assurance standards are insufficient to ensure effective software development. Scottish software companies are now highly sensitive to limitations imposed by the standards movement, nagging the need for more explicit attention to work organization and human resource issues. This article examines efforts to broaden the focus of quality management within the software industry, charting the impact of theoretical and practical initiatives and identifying the mediating role of commercial pressures, the consultancy marketplace and, crucially staff reactions.
引用
收藏
页码:195 / 209
页数:15
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