Introducing the need for a Domain Model in Public Service Provision (PSP) eGovernment Systems

Electronic Government (eGov) is increasingly important for most countries worldwide. An important dimension of eGov is electronic provision of public services. Consequently, considerable funds are investigated in developing Web-based Public Service Provision (PSP) eGov Systems. In this paper; we argue that the introduction of a relevant PSP domain model can provide significant benefits for all involved stakeholders. For this purpose, we start by identifying the relevant activities (prepare legislation, procure, develop and use eGov system) and stakeholders (politicians, public servants, consultants, ICT industry, citizens, and businesses). We thereafter survey relevant European research projects to conclude there is no comprehensive PSP domain model although it is a fundamental ingredient of relevant eGov systems. We then present the benefits and challenges from introducing a PSP domain model in the whole PSP value chain. The main benefits include reduced development costs, improved software quality, improved users experience and interoperability across different eGov systems. The main challenges arise from the universal dimension of the model, the lack of relevant methodological tools and the difficulties in building consensus.