Capacity planning with working time accounts in services

被引：10
|
作者：
Corominas, A. [1 ]
Olivella, J. [1 ]
Pastor, R. [1 ]
机构：
[1] Tech Univ Catalonia, Barcelona, Spain
来源：
JOURNAL OF THE OPERATIONAL RESEARCH SOCIETY | 2010年 / 61卷 / 02期
关键词：
manpower planning; personnel management; working time; working time accounts; capacity planning; ANNUALIZED HOURS; VOLUME FLEXIBILITY; WORKFORCE; DEMAND;
D O I：
10.1057/jors.2008.166
中图分类号：
C93 [管理学];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ;
摘要：
This paper presents, formalizes and classifies working time accounts (WTAs), a means of achieving flexible production capacity through the flexible organization of working time. We propose linear programming models to plan working time, using WTA, at companies in the service industry. A computational experiment shows that the models can be solved for any capacity planning problems of reasonable size. Journal of the Operational Research Society (2010) 61, 321-331. doi: 10.1057/jors.2008.166 Published online 11 February 2009
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页码：321 / 331
页数：11
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