Capacity planning with working time accounts in services

被引:10
|
作者
Corominas, A. [1 ]
Olivella, J. [1 ]
Pastor, R. [1 ]
机构
[1] Tech Univ Catalonia, Barcelona, Spain
关键词
manpower planning; personnel management; working time; working time accounts; capacity planning; ANNUALIZED HOURS; VOLUME FLEXIBILITY; WORKFORCE; DEMAND;
D O I
10.1057/jors.2008.166
中图分类号
C93 [管理学];
学科分类号
12 ; 1201 ; 1202 ; 120202 ;
摘要
This paper presents, formalizes and classifies working time accounts (WTAs), a means of achieving flexible production capacity through the flexible organization of working time. We propose linear programming models to plan working time, using WTA, at companies in the service industry. A computational experiment shows that the models can be solved for any capacity planning problems of reasonable size. Journal of the Operational Research Society (2010) 61, 321-331. doi: 10.1057/jors.2008.166 Published online 11 February 2009
引用
收藏
页码:321 / 331
页数:11
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