Foster parent resource workers are those staff members in foster care who have dedicated support and monitoring functions. Resource workers in a large metropolitan Canadian area were asked the question "What do you need to be a good resource worker?" A total of 68 participants generated responses and those responses were analyzed using the concept mapping method. The result was 7 concepts, including: good conflict management, understanding of family functioning, knowledge of policy and practice, voice in decisions, confidence, self awareness, and right kind of personality. (C) 2014 Elsevier Ltd. All rights reserved.