Enterprise Architecture: Key to Successful Digital Business Transformation

Continuous improvement in an organization, particularly one which offers various types of services, cannot be separated from the presence of new technology. Integrating businesses and information technology resources can accommodate quick and precise adaption to changes. The purpose of this study is to develop a business architecture model using The Open Group Architecture Framework (TOGAF) Architecture Development Method (ADM). In particular, this study aims at the business architecture of STMIK Pontianak, whose depiction uses Business Process Mapping (BPM) and the notation employes Business Process Mapping Notation (BPMN). Afterward, it conducts a business process gap analysis. Data collection utilizes a planned interview method by means of questionnaires to respondents which later is presented in enclosed answers. The scale of measurement in these questionnaires employs a Likert scale, while the percentage of each question is calculated in the software of Microsoft Excel. Findings show that of 100% information technology services and business architecture information systems targetted, only 40% of STMIK Pontianak Information Technology (IT) services have been computerized. This suggests STMIK Pontianak to reconstruct its main business model in order to provide valuable human resourcer for larger communities.