共 50 条
- [21] MAKING ACADEMIC REFERENCE SERVICES WORK COLLEGE & RESEARCH LIBRARIES, 1994, 55 (05): : 445 - 456
- [22] Assessing quality in digital reference services ASIST 2001: PROCEEDINGS OF THE 64TH ASIST ANNUAL MEETING, VOL 38, 2001, 2001, 38 : 323 - 329
- [25] An Enhanced Model for Digital Reference Services RECENT ADVANCES ON SOFT COMPUTING AND DATA MINING (SCDM 2020), 2020, 978 : 3 - 14
- [28] Making Digital Transformation Real PROCEEDINGS OF THE 52ND ANNUAL HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES, 2019, : 4924 - 4926
- [30] Setting standards for reception services in UK local authorities TOTAL QUALITY MANAGEMENT, 1996, 7 (01): : 51 - 66