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- [30] Testing Communicability in Public e-Services - Process and OutcomesELECTRONIC GOVERNMENT AND ELECTRONIC PARTICIPATION, 2014, 21 : 244 - 253Christiansson, Marie-ThereseWik, Malin
Trust transfer in the continued usage of public e-services
被引：158
|作者：
Belanche, Daniel
[1
]
Casalo, Luis V.
[2
]
Flavian, Carlos
[3
]
Schepers, Jeroen
[4
]
机构：
[1] Univ Zaragoza, Fac Social & Human Sci, Teruel 44003, Spain
[2] Univ Zaragoza, Fac Business & Publ Management, Huesca 22001, Spain
[3] Univ Zaragoza, Fac Econ & Business, Zaragoza 50005, Spain
[4] Eindhoven Univ Technol, Innovat Technol Entrepreneurship & Mkt Grp, NL-5600 MB Eindhoven, Netherlands
关键词：
Trust transfer;
e-Service;
e-Government;
Continuance intention;
INFORMATION-SYSTEMS CONTINUANCE;
E-GOVERNMENT SERVICES;
CONSUMER-TRUST;
E-COMMERCE;
ELECTRONIC COMMERCE;
ONLINE TRUST;
USER ACCEPTANCE;
WEB SITES;
TECHNOLOGY;
MODEL;
D O I：
10.1016/j.im.2014.05.016
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance intentions. Trust was influenced by e-service quality and recommendations from public administrations and interpersonal sources. The relationship between interpersonal recommendations and trust in the e-service was nonsignificant; we found a strong moderating influence of time consciousness. (C) 2014 Elsevier B.V. All rights reserved.
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页码：627 / 640
页数：14
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