Trust transfer in the continued usage of public e-services

被引：158

作者：

Belanche, Daniel ^{[1
]}

Casalo, Luis V. ^{[2
]}

Flavian, Carlos ^{[3
]}

Schepers, Jeroen ^{[4
]}

机构：

[1] Univ Zaragoza, Fac Social & Human Sci, Teruel 44003, Spain

[2] Univ Zaragoza, Fac Business & Publ Management, Huesca 22001, Spain

[3] Univ Zaragoza, Fac Econ & Business, Zaragoza 50005, Spain

[4] Eindhoven Univ Technol, Innovat Technol Entrepreneurship & Mkt Grp, NL-5600 MB Eindhoven, Netherlands

来源：

INFORMATION & MANAGEMENT | 2014年 / 51卷 / 06期

关键词：

Trust transfer; e-Service; e-Government; Continuance intention; INFORMATION-SYSTEMS CONTINUANCE; E-GOVERNMENT SERVICES; CONSUMER-TRUST; E-COMMERCE; ELECTRONIC COMMERCE; ONLINE TRUST; USER ACCEPTANCE; WEB SITES; TECHNOLOGY; MODEL;

D O I：

10.1016/j.im.2014.05.016

中图分类号：

TP [自动化技术、计算机技术];

学科分类号：

0812 ;

摘要：

We investigate how public administrations can influence citizens' continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance intentions. Trust was influenced by e-service quality and recommendations from public administrations and interpersonal sources. The relationship between interpersonal recommendations and trust in the e-service was nonsignificant; we found a strong moderating influence of time consciousness. (C) 2014 Elsevier B.V. All rights reserved.

引用

页码：627 / 640

页数：14

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