Determinants of computer user expectations and their relationships with user satisfaction: An empirical study

被引：12
|
作者：
Ryker, R
Nath, R
Henson, J
机构：
[1] UNIV MEMPHIS,MEMPHIS,TN 38152
[2] AUSTIN PEAY STATE UNIV,CLARKSVILLE,TN 37044
来源：
INFORMATION PROCESSING & MANAGEMENT | 1997年 / 33卷 / 04期
关键词：
D O I：
10.1016/S0306-4573(97)00016-2
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Computer user expectations are known to influence user satisfaction with computer systems. This paper explores the relationship between the determinants of user expectations and user satisfaction. Based upon data collected from 252 users, it is found that users whose expectations are set by sources internal to the organization are significantly more satisfied with their information systems than those whose expectations are set by external sources. The results highlight the need for IS staff to communicate realistic expectations to users. (C) 1997 Elsevier Science Ltd.
引用
收藏
页码：529 / 537
页数：9
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