共 50 条
- [41] Logical network based customer service management Huang, D.-Q., 2001, Beijing University of Aeronautics and Astronautics (BUAA) (27):
- [42] NETWORK MANAGEMENT OF ISDN CUSTOMER PREMISES EQUIPMENT INTEGRATED NETWORK MANAGEMENT, 1, 1989, : 397 - 408
- [45] Opening network services for management 1998 IEEE OPEN ARCHITECTURES AND NETWORK PROGRAMMING, 1998, : 61 - 71
- [46] Experimental customer premises network for broad-band services CSELT Technical Reports, 1988, 16 (06): : 511 - 514
- [47] Selecting network services based on joint assessment by customer and provider IEEE GLOBECOM 1996 - CONFERENCE RECORD, VOLS 1-3: COMMUNICATIONS: THE KEY TO GLOBAL PROSPERITY, 1996, : 634 - 638
- [48] Research on the Customer Experience Value and the Management of the Details of the Hotel Services 2014 2ND INTERNATIONAL CONFERENCE ON ECONOMIC, BUSINESS MANAGEMENT AND EDUCATION INNOVATION (EBMEI 2014), VOL 35, 2014, 35 : 207 - 211
- [49] Knowledge management in delivering customer oriented services in public sector KNOWLEDGE MANAGEMENT IN ELECTRONIC GOVERNMENT, PROCEEDINGS, 2004, 3025 : 37 - 46
- [50] CRM as a customer relationship management tool in services market - Monograph TRANSFORMATIONS IN BUSINESS & ECONOMICS, 2006, 5 (01): : 171 - 173