A Taxonomy About Information Systems Complexity and Sustainability

With the increasing digitalization of all industry sectors, information systems are becoming more and more complex. At the same time, thanks to their crucial societal role, they have the potential to help (or hinder) organizations in their ambition to contribute to sustainability goals. In our work, we aim at helping them by identifying the important concerns that shape their information systems and that are found to influence complexity in certain sustainability aspects. To this aim, we perform a study in a mid-sized bank, and build a taxonomy of concerns that emerge from real projects and experience, and blend both complexity and sustainability.