Countering user risk in information system development projects

被引：16
|
作者：
Hung, Yu Wen [1 ]
Hsu, Shih-Chieh [1 ]
Su, Zhi-Yuan [2 ]
Huang, Hsieh-Hong [3 ]
机构：
[1] Natl Sun Yat Sen Univ, Dept Informat Management, Kaohsiung 80424, Taiwan
[2] Chia Nan Univ Pharm & Sci, Dept Informat Management, Tainan, Taiwan
[3] Natl Taitung Univ, Dept Informat Sci & Management Syst, Taitung, Taiwan
来源：
INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2014年 / 34卷 / 04期
关键词：
Information system development (ISD) project; User risk; Risk coping; Risk reduction; MANAGING KNOWLEDGE; CONTINGENCY-MODEL; TEAM PERFORMANCE; PARTICIPATION; SUCCESS; INTEGRATION; COORDINATION; INVOLVEMENT; IMPACT; AGILE;
D O I：
10.1016/j.ijinfomgt.2014.02.003
中图分类号：
G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];
学科分类号：
1205 ; 120501 ;
摘要：
User related issues have long been broadly discussed in the information system development (ISD) project research area. In this study, we focus on user risk and identify two risk countering approaches to demonstrate how to deal with user risk and its negative impact on ISD projects. We hypothesize that (1) user risk has a negative impact on project performance, (2) users' bond with the project and the development team can help reduce user risk, and (3) developers' task knowledge and vertical coordination can ease the negative impact of user risk and increase project performance. A quantitative approach with survey data collected from 240 practitioners confirmed our hypotheses. In addition, we interviewed seven developers and three user representatives to complete our understanding of this issue. Implications for academia and practitioners are discussed at the end of this paper. Suggestions for future research directions are also provided. (C) 2014 Elsevier Ltd. All rights reserved.
引用
收藏
页码：533 / 545
页数：13
相关论文
共 50 条
  • [11] Risk mitigation strategies for system development projects
    Lacas, PH
    Vecchiarello, RN
    CONFERENCE XXI - AM/FM INTERNATIONAL, PROCEEDINGS, 1998, : 515 - 522
  • [12] SUCCESSFUL INFORMATION-SYSTEM DEVELOPMENT-PROJECTS
    DEBRABANDER, B
    EDSTROM, A
    MANAGEMENT SCIENCE, 1977, 24 (02) : 191 - 199
  • [13] The impact of value diversity on information system development projects
    Liang, Ting-Peng
    Wu, Jason Chia-Hsien
    Jiang, James J.
    Klein, Gary
    INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT, 2012, 30 (06) : 731 - 739
  • [14] Meta software engineering for information system development projects
    Samadhiya, D.
    Chang, W. C.
    SCIENTIA IRANICA, 2015, 22 (04) : 1616 - 1624
  • [15] Development of a laboratory information system for cancer collaboration projects
    Quo, C. F.
    Wu, B.
    Wang, M. D.
    2005 27TH ANNUAL INTERNATIONAL CONFERENCE OF THE IEEE ENGINEERING IN MEDICINE AND BIOLOGY SOCIETY, VOLS 1-7, 2005, : 2859 - 2862
  • [16] Critical Success Factors of Information System Development Projects
    Edwita, Anissa
    Sensuse, Dana Indra
    Noprisson, Handrie
    2017 4TH INTERNATIONAL CONFERENCE ON INFORMATION TECHNOLOGY SYSTEMS AND INNOVATION (ICITSI), 2017, : 285 - 290
  • [17] EFFECT OF UNCERTAINTY AND STRATEGIC ASSESSMENT OF USER REQUIREMENTS ON INFORMATION-SYSTEM PROJECTS
    GALLETTA, DF
    ELLOUADI, M
    REVUE CANADIENNE DES SCIENCES DE L ADMINISTRATION-CANADIAN JOURNAL OF ADMINISTRATIVE SCIENCES, 1995, 12 (01): : 56 - 76
  • [18] DEVELOPMENT OF A USER SATISFACTION MODEL FOR THE BUS INFORMATION SYSTEM
    Lee, Soobeom
    Hong, Jiyeon
    Kim, Wonchul
    Shin, Soyoung
    TRANSPORTATION AND URBAN SUSTAINABILITY, 2010, : 841 - 848
  • [19] Efficacy of functional user impact on information system development
    He, Xin James
    Sheu, Myron
    MANAGEMENT RESEARCH REVIEW, 2014, 37 (10): : 902 - 911
  • [20] The political behavior intention of user in information system development
    Chang, Christina Ling-hsing
    HUMAN SYSTEMS MANAGEMENT, 2007, 26 (02) : 123 - 137
12345