Cost efficiency and service effectiveness for university e-libraries in Taiwan

被引：11

作者：

Hsieh, Ling-Feng ^{[1
]}

Chin, Jiung-Bin ^{[2
]}

Wu, Mu-Chen ^{[3
,4
]}

机构：

[1] Chung Hua Univ, Dept Transportat Technol & Logist Management, Hsinchu, Taiwan

[2] Hungkuang Univ, Dept Hospitality Management, Taichung, Taiwan

[3] Hungkuang Univ, Dept Hlth Business Adm, Taichung, Taiwan

[4] Hungkuang Univ, Taichung, Taiwan

来源：

ELECTRONIC LIBRARY | 2014年 / 32卷 / 03期

关键词：

University e-library; Cost efficiency; Service effectiveness; Data envelopment analysis; DIGITAL LIBRARIES; USABILITY;

D O I：

10.1108/EL-10-2011-0146

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Purpose - The aim of this paper is to construct a model of cost efficiency and service effectiveness for a university e-library to allocate e-resources cost and to attain quality of service enhancement and cater to the needs of readers with existing e-resources. Design/methodology/approach - The paper establishes an assessment model for the cost efficiency and service effectiveness of a university e-library in Taiwan. It then proceeds with an empirical study and analysis of related data collected from e-libraries of 16 universities. A discussion of the results of the study and suggestions for the adjustment of the university e-libraries follows. Findings - The paper combines two models of cost efficiency and service effectiveness for the first time to analyze and consider the output results created by the input cost of university e-libraries in Taiwan and their utilization by readers. Originality/value - The paper builds a figure for the relationship of e-library cost efficiency and service effectiveness at 16 universities in Taiwan and then divides it into four types.

引用

页码：308 / 321

页数：14

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