Migration of the CERN IT Data Centre Support System to ServiceNow

被引：2

作者：

Alonso, R. Alvarez ^{[1
]}

Arneodo, G. ^{[1
]}

Barring, O. ^{[1
]}

Bonfillou, E. ^{[1
]}

dos Santos, M. Coelho ^{[1
]}

Dore, V. ^{[1
]}

Lefebure, V. ^{[1
]}

Fedorko, I. ^{[1
]}

Grossir, A. ^{[1
]}

Hefferman, J. ^{[1
]}

Lorenzo, P. Mendez ^{[1
]}

Moller, M. ^{[1
]}

Mira, O. Pera ^{[1
]}

Salter, W. ^{[1
]}

Trevisani, F. ^{[1
]}

Toteva, Z. ^{[1
]}

机构：

[1] CERN, European Org Nucl Res, CH-1211 Geneva 23, Switzerland

来源：

20TH INTERNATIONAL CONFERENCE ON COMPUTING IN HIGH ENERGY AND NUCLEAR PHYSICS (CHEP2013), PARTS 1-6 | 2014年 / 513卷

关键词：

D O I：

10.1088/1742-6596/513/6/062032

中图分类号：

O57 [原子核物理学、高能物理学];

学科分类号：

070202 ;

摘要：

The large potential and flexibility of the ServiceNow infrastructure based on "best practises" methods is allowing the migration of some of the ticketing systems traditionally used for the monitoring of the servers and services available at the CERN IT Computer Centre. This migration enables the standardization and globalization of the ticketing and control systems implementing a generic system extensible to other departments and users. One of the activities of the Service Management project together with the Computing Facilities group has been the migration of the ITCM structure based on Remedy to ServiceNow within the context of one of the ITIL processes called Event Management. The experience gained during the first months of operation has been instrumental towards the migration to ServiceNow of other service monitoring systems and databases. The usage of this structure is also extended to the service tracking at the Wigner Centre in Budapest.

引用

页数：6

共 50 条

[41] RAPD data do not support a second centre of barley domestication in Morocco
Blattner, FR
Badani Méndez, AG
GENETIC RESOURCES AND CROP EVOLUTION, 2001, 48 (01) : 13 - 19
[42] Migration of CMSWEB cluster at CERN to Kubernetes: a comprehensive study
Muhammad Imran
Valentin Kuznetsov
Katarzyna Maria Dziedziniewicz-Wojcik
Andreas Pfeiffer
Panos Paparrigopoulos
Spyridon Trigazis
Tommaso Tedeschi
Diego Ciangottini
Cluster Computing, 2021, 24 : 3085 - 3099
[43] Metamodels to Support Database Migration between Heterogeneous Data Stores
Conrad, Andre
Utzmann, Philipp
Klettke, Meike
Stoerl, Uta
ACM/IEEE 25TH INTERNATIONAL CONFERENCE ON MODEL DRIVEN ENGINEERING LANGUAGES AND SYSTEMS, MODELS 2022 COMPANION, 2022, : 546 - 551
[44] Clinical decision support in a hospital electronic prescribing system informed by local data: experience at a tertiary New Zealand centre
Chin, Paul K. L.
Chuah, QianYi
Crawford, Amanda M.
Clendon, Olivia R.
Drennan, Philip G.
Dalrymple, Judith M.
Barclay, Murray L.
Doogue, Matthew P.
INTERNAL MEDICINE JOURNAL, 2020, 50 (10) : 1225 - 1231
[45] Energy-Efficient Resource Allocation and Migration in Private Cloud Data Centre
Dhaya, R.
Ujwal, U.J.
Sharma, Tripti
Singh, Prabhdeep
Kanthavel, R.
Selvan, Senthamil
Krah, Daniel
Wireless Communications and Mobile Computing, 2022, 2022
[46] Energy-Efficient Resource Allocation and Migration in Private Cloud Data Centre
Dhaya, R.
Ujwal, U. J.
Sharma, Tripti
Singh, Mr Prabhdeep
Kanthavel, R.
Selvan, Senthamil
Krah, Daniel
WIRELESS COMMUNICATIONS & MOBILE COMPUTING, 2022, 2022
[47] Migration of CMSWEB cluster at CERN to Kubernetes: a comprehensive study
Imran, Muhammad
Kuznetsov, Valentin
Dziedziniewicz-Wojcik, Katarzyna Maria
Pfeiffer, Andreas
Paparrigopoulos, Panos
Trigazis, Spyridon
Tedeschi, Tommaso
Ciangottini, Diego
CLUSTER COMPUTING-THE JOURNAL OF NETWORKS SOFTWARE TOOLS AND APPLICATIONS, 2021, 24 (04): : 3085 - 3099
[48] Towards a System for Data Transparency to Support Data Subjects
Janssen, Christian
BUSINESS INFORMATION SYSTEMS WORKSHOPS, BIS 2019, 2019, 373 : 613 - 624
[49] Database System Support of Simulation Data
Lustosa, Hermano
Porto, Fabio
Blanco, Pablo
Valduriez, Patrick
PROCEEDINGS OF THE VLDB ENDOWMENT, 2016, 9 (13): : 1329 - 1340
[50] Big Data Decision Support System
Ma, Tian J.
ProQuest Dissertations and Theses Global, 2022,

← 1 2 3 4 5 →