ANALYSIS ON THE SATISFACTION DEGREE OF HOTEL SERVICES CONSUMERS IN ROMANIA

被引：0

作者：

Busu, Cristian ^{[1
]}

Busu, Mihail ^{[1
]}

机构：

[1] Bucharest Univ Econ Studies, Bucharest, Romania

来源：

PROCEEDINGS OF THE 10TH INTERNATIONAL MANAGEMENT CONFERENCE: CHALLENGES OF MODERN MANAGEMENT (IMC 2016) | 2016年

关键词：

customer satisfaction; market shares; regression analysis; service quality; QUALITY;

D O I：

暂无

中图分类号：

C93 [管理学];

学科分类号：

12 ; 1201 ; 1202 ; 120202 ;

摘要：

The present paper analyzes a number of issues related to the quality of services and hotel services consumers' perception in Romania. It is based on a questionnaire given to hotel services beneficiaries during 2015. The questionnaire was sent by "snowball sampling", and its results were analyzed by means of the statistical software SPSS 21. The results led to the construction of a multiple linear regression model and the data were analyzed through the "stepwise method". The research results have an empirical perspective in order to support enterprises in the sector to improve their services and reach their customers' expectations. In this way, businesses will become more competitive and final consumers will be attracted by the quality of provided services.

引用

页码：28 / 37

页数：10

共 50 条

[31] Consumers' satisfaction with primary health services in the city of Jeddah, Saudi Arabia
Al-Doghaither, AH
Saeed, AA
SAUDI MEDICAL JOURNAL, 2000, 21 (05) : 447 - 454
[32] Study on Consumers' Satisfaction Degree and Influencing Factors of Online Shopping for Agricultural Products
Huang Jinhong
Wei Hua
Xu Wei
Wan Hui
PROCEEDINGS OF THE 2014 INTERNATIONAL CONFERENCE ON MECHATRONICS, ELECTRONIC, INDUSTRIAL AND CONTROL ENGINEERING, 2014, 5 : 340 - 343
[33] Customer Satisfaction in Hotel Services: A Case Study of Thanh Hoa Province, Vietnam
Quang Hieu Le
Thanh Xuan Thi Nguyen
Thanh Thuy Thi Le
JOURNAL OF ASIAN FINANCE ECONOMICS AND BUSINESS, 2020, 7 (10): : 919 - 927
[34] Measuring The Satisfaction Degree Of Quality Attributes Requirements For Services Orchestrations
Fakhfakh, Nabil
Verjus, Herve
Pourraz, Frederic
Moreaux, Patrice
PROCEEDINGS OF THE FOURTH INTERNATIONAL CONFERENCE ON COMMUNICATION THEORY, RELIABILITY, AND QUALITY OF SERVICE (CTRQ 2011), 2011, : 89 - 94
[35] An fsQCA analysis of service quality for hotel customer satisfaction
Perdomo-Verdecia, Vladimir
Garrido-Vega, Pedro
Sacristan-Diaz, Macarena
INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2024, 122
[36] The Analysis based on the Internal Marketing Hotel Employee Satisfaction
Huang, Ziwei
Wang, Lei
PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON LOGISTICS, ENGINEERING, MANAGEMENT AND COMPUTER SCIENCE, 2014, 101 : 414 - 417
[37] SOME HYPOTHESES REGARDING THE MOBILE TELECOMMUNICATIONS SERVICES MARKETING AND CONSUMERS RIGHTS FROM ROMANIA
Marcu, Nicu
Meghisan, Georgeta-Madalina
AMFITEATRU ECONOMIC, 2013, 15 (34) : 358 - 368
[38] An analysis of the current state of health services in Romania
Alexandru, Monica
Baciu, Adina
Ispas, Alexandru T.
ROMANIAN JOURNAL OF LEGAL MEDICINE, 2019, 27 (04): : 405 - 410
[39] ANALYSIS OF THE SERVICES ROLE IN THE RURAL DEVELOPMENT OF ROMANIA
Stoian, Remus
Anghel, Claudia
SCIENTIFIC PAPERS-SERIES MANAGEMENT ECONOMIC ENGINEERING IN AGRICULTURE AND RURAL DEVELOPMENT, 2014, 14 (04) : 285 - 292
[40] CLUSTERS OF TOURISM CONSUMERS IN ROMANIA
Pelau, Corina
Chinie, Alexandra Catalina
STUDIA UNIVERSITATIS VASILE GOLDIS ARAD SERIA STIINTE ECONOMICE, 2018, 28 (01) : 17 - 34

← 1 2 3 4 5 →