Towards e-government - The role of simulation modeling

The main goal of the paper is to present the characteristics of business renovation efforts, readiness for e-government in Slovenia, and how the simulation modelling can be used for these purposes. It is clear that successful e-govermnent implementation requires not only introduction of modem information technology, but also business renovation, business process reengineering and e-business strategy. The case of business renovation project in one of the Slovene Ministries, where the process modelling and simulation were extensively used, is also presented. The simulation modelling proved useful since it shows the process as a whole, drawbacks of the existing process, bottlenecks in the process execution, provides critical insight into process execution etc. The results of the simulation modelling are a good foundation for a business process reengineering as a next step towards e-government.