Public leisure facilities: managing customer expectations

被引：0
|
作者：
Robinson, L [1 ]
机构：
[1] Loughborough Univ Technol, Inst Sport & Leisure Policy, Loughborough LE11 3TU, Leics, England
来源：
PROCEEDINGS OF THE INSTITUTION OF CIVIL ENGINEERS-MUNICIPAL ENGINEER | 2004年 / 157卷 / 02期
关键词：
management; marketing & public relations; recreational facilities;
D O I：
暂无
中图分类号：
TU [建筑科学];
学科分类号：
0813 ;
摘要：
This paper examines the impact of customer expectations on the management of public leisure services, arguing that public leisure providers will need to shift their attention from the management of service quality, to focus on the management of customer expectations of their services.
引用
收藏
页码：129 / 133
页数：5
相关论文
共 50 条
  • [31] Managing expectations
    Lindstaedt, Rene
    Staton, Jeffrey K.
    JOURNAL OF THEORETICAL POLITICS, 2012, 24 (02) : 274 - 302
  • [32] Managing Expectations
    Tempero, Margaret
    JOURNAL OF THE NATIONAL COMPREHENSIVE CANCER NETWORK, 2019, 17 (08): : 893 - 893
  • [33] Website Quality of Entities Managing Nautical-Sports Facilities as a Leisure and Active Tourism Alternative
    Borrego-Balsalobre, Francisco-Jose
    Morales-Banos, Vicente
    Zurita-Ortega, Felix
    Diaz-Suarez, Arturo
    JOURNAL OF TOURISM AND SERVICES, 2024, 15 (28): : 210 - 234
  • [34] Exceeding customer expectations
    Greissel, Mike
    Industrial Paint and Powder, 2002, 78 (03): : 20 - 21
  • [35] Managing expectations and developing trust: An evaluation of a public-private partnership
    Huijser, Henk
    Fitzgerald, Rachel
    AUSTRALASIAN JOURNAL OF EDUCATIONAL TECHNOLOGY, 2020, 36 (05) : 58 - 70
  • [36] Meeting customer expectations: Can public safety be assured in an urban forest environmet?
    Harkenrider, DT
    PROCEEDINGS OF THE 1996 SOCIETY OF AMERICAN FORESTERS CONVENTION: DIVERSE FORESTS, ABUNDANT OPPORTUNITIES, AND EVOLVING REALITIES, 1996, : 397 - 400
  • [37] Managing facilities
    Lockyer, T
    TOURISM MANAGEMENT, 1999, 20 (05) : 655 - 655
  • [38] DETERMINANT FACTORS IN DEVELOPMENT OF MAINTENANCE CULTURE IN MANAGING PUBLIC ASSET AND FACILITIES
    Sani, Suwaibatul Islamiah Abdullah
    Mohammed, Abdul Hakim
    Misnan, Mohd Saidin
    Awang, Mariah
    INTERNATIONAL CONGRESS ON INTERDISCIPLINARY BUSINESS AND SOCIAL SCIENCES 2012 (ICIBSOS 2012), 2012, 65 : 827 - 832
  • [39] Managing indoor facilities in public housing to improve elderly quality of life
    Leung, M.Y.
    Yu, J.
    Memari, A.
    International Journal for Housing Science and Its Applications, 2016, 40 (02): : 85 - 98
  • [40] Expectations vs Experience: Managing the Adverse Effects of Service Failures on Customer Satisfaction in the Airline Industry
    Masorgo, Nicolo
    Mir, Saif
    Hofer, Adriana Rossiter
    TRANSPORTATION JOURNAL, 2022, 61 (03) : 231 - 262
12345