A Quantitative Study of the Link Between Business Process Management and Digital Innovation

The current digital era is characterized by increasing globalization and a fast evolution in new technologies (e.g. social media, mobile, cloud, big data analytics, Internet of Things and smart devices). Since organizations are exponentially challenged to achieve business results more effectively and efficiently, topics such as process performance and the constant search for optimizations and transformations are key. Business Process Management (BPM) and digital innovation are both ways for organizations to constantly improve, change and excel. Nonetheless, more research is needed on the intersection between these two approaches. While current literature acknowledges a link between BPM and digital innovation, this study digs deeper into the digital innovation strategies that organizations apply to incorporate technological transformations into their business processes. Based on our survey findings, we open the discussion about the strength of the assumed relationship between BPM and digital innovation, and which implications can be drawn.