Supply chain trust: The catalyst for collaborative innovation

被引:174
作者
Fawcett, Stanley E. [1 ]
Jones, Stephen L. [2 ]
Fawcett, Amydee M. [3 ]
机构
[1] Brigham Young Univ, Marriott Sch, Provo, UT 84602 USA
[2] Univ Minnesota, Carlson Sch Management, Minneapolis, MN 55455 USA
[3] Univ Arkansas, Walton Coll Business, Fayetteville, AR 72701 USA
关键词
Collaboration; Innovation; Trust; Supply chain; Project and relationship risk; LOGISTICS OUTSOURCING RELATIONSHIPS; DYNAMIC CAPABILITIES; GOVERNANCE; COOPERATION; COMMITMENT; STRATEGY; MODEL;
D O I
10.1016/j.bushor.2011.11.004
中图分类号
F [经济];
学科分类号
02 ;
摘要
Trust is at the heart of a collaborative innovation capability. Without a foundation of trust, collaborative alliances can neither be built nor sustained. Using a two-stage qualitative research method, we discovered that managers understand neither the nature of trust nor the dynamics of trust building. To help alleviate these knowledge gaps, we herein develop a definition of collaborative trust, describe a trust maturity framework, and discuss the competitive power of trust. We conclude by presenting a dynamic systems model that elaborates on the process of building trust to improve collaboration, innovation, and competitive performance. (C) 2011 Kelley School of Business, Indiana University. All rights reserved.
引用
收藏
页码:163 / 178
页数:16
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