Managerial Attitudes towards Green Practices in Educational Restaurant Operations: An Importance-Performance Analysis

被引:15
|
作者
Lee, Myong Jae [1 ]
Kang, Haesang [2 ]
Choi, Hyunsuk [3 ]
Olds, David [4 ]
机构
[1] Calif State Polytech Univ Pomona, Collins Coll Hospitality Management, 3801 W Temple Ave, Pomona, CA 91768 USA
[2] Dongseo Univ, Dept Event & Convent, Busan, South Korea
[3] Black Hills State Univ, Program Tourism Hospitality Management, Sch Business, Spearfish, SD 57799 USA
[4] Bradley Univ, Dept Family & Consumer Sci Hospitality Leadership, Peoria, IL 61625 USA
关键词
Educational restaurant; green practices; important performance analysis (IPA); CORPORATE SOCIAL-RESPONSIBILITY; SUSTAINABLE TOURISM RESEARCH; SUPPLY CHAIN MANAGEMENT; ENVIRONMENTAL SUSTAINABILITY; FINANCIAL PERFORMANCE; HOTELS; PERCEPTIONS; IMPACT; GOVERNANCE; INTENTION;
D O I
10.1080/10963758.2019.1655437
中图分类号
G40 [教育学];
学科分类号
040101 ; 120403 ;
摘要
This empirical study investigated educational restaurant operators' perspectives of green practices using importance-performance analysis. From the literature review, panel discussion, and a pilot study, a total of 32 green attributes in seven major categories were developed for the main survey. Based on 54 valid responses collected, the importance-performance analysis (IPA) was conducted. The results indicate that educational restaurants must keep up the good work of green practices in the pollution prevention category and improve green aspects in the category of water energy conservation. Detailed implications of green practices for restaurant operators are discussed.
引用
收藏
页码:142 / 155
页数:14
相关论文
共 50 条
  • [21] Quantifying uncertainty in applying importance-performance analysis
    Wu, Hsin-Hung
    Shieh, Jiunn-I
    QUALITY & QUANTITY, 2010, 44 (05) : 997 - 1003
  • [22] Importance-performance analysis in tourism: A framework for researchers
    Lai, Ivan Ka Wai
    Hitchcock, Michael
    TOURISM MANAGEMENT, 2015, 48 : 242 - 267
  • [23] Importance-Performance Analysis of the Attributes of a Cultural Festival
    Baker, Kristi L.
    Draper, Jason
    JOURNAL OF CONVENTION & EVENT TOURISM, 2013, 14 (02) : 104 - 123
  • [24] Importance-performance analysis of citizen satisfaction surveys
    Van Ryzin, Gregg G.
    Immerwahr, Stephen
    PUBLIC ADMINISTRATION, 2007, 85 (01) : 215 - 226
  • [25] Quantifying uncertainty in applying importance-performance analysis
    Hsin-Hung Wu
    Jiunn-I Shieh
    Quality & Quantity, 2010, 44 : 997 - 1003
  • [26] Importance-Performance Analysis for services management.
    Pineiro, Javier Abalo
    Varela Mallou, Jesus
    Rial Boubeta, Antonio
    PSICOTHEMA, 2006, 18 (04) : 730 - 737
  • [27] Importance-Performance Analysis in Customer Satisfaction Assessment
    Lesakova, Dagmar
    PROCEEDINGS OF 18TH INTERNATIONAL JOINT CONFERENCE: CENTRAL AND EASTERN EUROPE IN THE CHANGING BUSINESS ENVIRONMENT, 2018, : 202 - 212
  • [28] Importance-performance analysis: A valid management tool?
    Sever, Ivan
    TOURISM MANAGEMENT, 2015, 48 : 43 - 53
  • [29] Investigating the different approaches to importance-performance analysis
    Feng, Mengying
    Mangan, John
    Wong, Chee
    Xu, Maozeng
    Lalwani, Chandra
    SERVICE INDUSTRIES JOURNAL, 2014, 34 (12): : 1021 - 1041
  • [30] Importance-performance analysis towards sustainable indigenous tourism (a lesson learned from Indonesia)
    Saviera, Theresia Myra
    Kusumastuti, Retno
    Hidayanto, Achmad Nizar
    INTERNATIONAL JOURNAL OF INNOVATION AND LEARNING, 2022, 31 (01) : 91 - 116