Supporting Service Level Agreement Creation with Past Service Behavior Data

被引：0
|
作者：
Ludwig, Andre [1 ]
Kowalkiewicz, Marek [2 ]
机构：
[1] Univ Leipzig, Grimmaische Str12, D-04109 Leipzig, Germany
[2] SAP Res, Brisbane, Qld 4101, Australia
来源：
BUSINESS INFORMATION SYSTEMS WORKSHOPS | 2009年 / 37卷
关键词：
Service Level Agreement; Dynamic Service Profiling; Contracting; Service behavior;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Service Level Agreement (SLA) is the key instrument for formalizing contractual relationships between service providers and their customers. Besides the contractual application, SLAs can be used by service providers to plan, control, and monitor their service management activities. In order to support the definition of service level objectives in SLAs, past service behavior should be considered. Dynamic service profiles (DSP) are integrated information sources that encapsulate historical service execution data and aggregate it in a way that it can be used for predicting future service behavior. In this paper we describe a solution for applying DSPs to elements in SLA templates to support decision making in SLA creation and negotiation. Based on an example we show how DSPs, derived from past service behavior, are linked with SLA service level objectives.
引用
收藏
页码：375 / +
页数：3
相关论文
共 50 条
  • [41] TRANSLATIONS OF SERVICE LEVEL AGREEMENT IN SYSTEMS BASED ON SERVICE-ORIENTED ARCHITECTURES
    Grzech, Adam
    Rygielski, Piotr
    Swiatek, Pawel
    CYBERNETICS AND SYSTEMS, 2010, 41 (08) : 610 - 627
  • [42] Open Service Access (OSA) business models and service level agreement aspects
    Odadzic, B
    Jankovic, M
    TELSIKS 2003: 6TH INTERNATIONAL CONFERENCE ON TELECOMMUNICATIONS IN MODERN SATELLITE, CABLE AND BROADCASTING SERVICE, VOLS 1 AND 2, PROCEEDINGS OF PAPERS, 2003, : 22 - 25
  • [43] One method for enhancement service location protocol to support service level agreement
    Yuan, M
    Luo, J
    Hu, JP
    Kan, ZG
    Ma, J
    APOC 2002: ASIA-PACIFIC OPTICAL AND WIRELESS COMMUNICATIONS; NETWORK DESIGN AND MANAGEMENT, 2002, 4909 : 60 - 68
  • [44] An object level gateway supporting quality of service
    Schantz, R
    Zinky, J
    Megquier, J
    Loyall, J
    Karr, D
    Bakken, D
    COMPUTER SYSTEMS SCIENCE AND ENGINEERING, 2001, 16 (02): : 97 - 107
  • [45] Ensuring hydrometric data are fit-for-purpose through a national Service Level Agreement
    Muchan, Katie
    Dixon, Harry
    HYDROLOGY IN A CHANGING WORLD: ENVIRONMENTAL AND HUMAN DIMENSIONS, 2014, 363 : 323 - 329
  • [46] Energy and Service Level Agreement Aware Resource Allocation Heuristics for Cloud Data Centers
    Sutha, K.
    Nawaz, G. M. Kadhar
    KSII TRANSACTIONS ON INTERNET AND INFORMATION SYSTEMS, 2018, 12 (11): : 5357 - 5381
  • [47] Analysis of performance and quality parameters for service level agreement in long distance calls service
    Amani, Nahid
    Alipour, Elahe
    IMECS 2008: INTERNATIONAL MULTICONFERENCE OF ENGINEERS AND COMPUTER SCIENTISTS, VOLS I AND II, 2008, : 1072 - 1075
  • [48] Autonomic Brokerage Service for an End-to-End Cloud Networking Service Level Agreement
    Hamze, Mohamad
    Mbarek, Nader
    Togni, Olivier
    2014 IEEE 3RD SYMPOSIUM ON NETWORK CLOUD COMPUTING AND APPLICATIONS (NCCA), 2014, : 54 - 61
  • [49] Online end-to-end quality of service monitoring for service level agreement management
    Ta, Xiaoyuan
    Mao, Guoqiang
    INTERNATIONAL JOURNAL OF COMMUNICATION SYSTEMS, 2008, 21 (04) : 383 - 404
  • [50] An efficient and lightweight method for Service Level Agreement assessment
    Serral-Gracia, Rene
    Yannuzzi, Marcelo
    Labit, Yann
    Owezarski, Philippe
    Masip-Bruin, Xavi
    COMPUTER NETWORKS, 2010, 54 (17) : 3144 - 3158
12345