The initial definition of XP resulted in many people interpreting the on-site customer to be a single person. We have conducted extensive qualitative research studying XP teams, and one of our research questions was "who is the customer"? We found that, rather than a single person, a customer team always exists. In this paper we outline the different roles that were typically on the team, which range from the recognized "Acceptance Tester" role to the less recognized roles of "Political Advisor" and "Super-Secretary".
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Trinity Coll Dublin, Social Policy & Ageing Res Ctr, Sch Social Work & Social Policy, Dublin, IrelandTrinity Coll Dublin, Social Policy & Ageing Res Ctr, Sch Social Work & Social Policy, Dublin, Ireland
Conlon, Catherine
Carney, Gemma
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Natl Univ Ireland Galway, Dublin, IrelandTrinity Coll Dublin, Social Policy & Ageing Res Ctr, Sch Social Work & Social Policy, Dublin, Ireland
Carney, Gemma
Timonen, Virpi
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Trinity Coll Dublin, Dublin, IrelandTrinity Coll Dublin, Social Policy & Ageing Res Ctr, Sch Social Work & Social Policy, Dublin, Ireland
Timonen, Virpi
Scharf, Thomas
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Natl Univ Ireland Galway, Irish Ctr Social Gerontol, Dublin, IrelandTrinity Coll Dublin, Social Policy & Ageing Res Ctr, Sch Social Work & Social Policy, Dublin, Ireland
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Royal Hobart Hosp, Dept Crit Care Med, GPO BOX 1061, Hobart, Tas 7001, AustraliaRoyal Hobart Hosp, Dept Crit Care Med, GPO BOX 1061, Hobart, Tas 7001, Australia
Weatherburn, Cindy
Greenwood, Melanie
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Coll Hlth & Med, Sch Nursing, Private Bag 135, Hobart, Tas 7001, AustraliaRoyal Hobart Hosp, Dept Crit Care Med, GPO BOX 1061, Hobart, Tas 7001, Australia
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Flinders Med Ctr, Flinders Dr, Adelaide, SA 5042, AustraliaFlinders Med Ctr, Flinders Dr, Adelaide, SA 5042, Australia
Martland, Jarrad
Chamberlain, Diane
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Flinders Univ S Australia, Sch Nursing & Midwifery, Sturt Rd, Adelaide, SA 5042, AustraliaFlinders Med Ctr, Flinders Dr, Adelaide, SA 5042, Australia
Chamberlain, Diane
Hutton, Alison
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Flinders Univ S Australia, Sch Nursing & Midwifery, Sturt Rd, Adelaide, SA 5042, AustraliaFlinders Med Ctr, Flinders Dr, Adelaide, SA 5042, Australia
Hutton, Alison
Smigielski, Michael
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Royal Adelaide Hosp, North Terrace, Adelaide, SA 5000, AustraliaFlinders Med Ctr, Flinders Dr, Adelaide, SA 5042, Australia